Refund Policy

If you purchase a Pro subscription and are not satisfied for any reason, you may request a full refund within 14 calendar days of the initial payment. No questions asked.

To request a refund, email billing@assetsafety.in from your registered email address with the subject line "Refund request". Refunds are processed to the original payment method within 7–10 business days via Razorpay.

Payments made more than 14 days ago are non-refundable, including for partially used subscription periods. You may cancel auto-renewal at any time from account settings; your Pro features remain active until the end of the current billing period, after which your account moves to the Free plan.

Renewal charges are also covered by a 14-day money-back window from the renewal date, provided no Pro-only features (e.g., document vault beyond 100 MB, family member access) were actively used after the renewal. We send a reminder email at least 7 days before every renewal so you can cancel in time.

A refund or downgrade never deletes your data. Your account moves to the Free plan: you retain access to up to 5 assets and 100 MB of documents. If your usage exceeds Free limits, the excess becomes read-only — you can view and export it, but not add more, until you either reduce usage or re-subscribe.

We will issue refunds outside the 14-day window in these cases:

• Duplicate payment for the same subscription period
• A verified technical fault on our side that made the Service substantially unusable for more than 7 consecutive days
• Charges made after a cancellation request was confirmed by us

• Refund requests made after 14 days without an exceptional reason listed above
• Account termination due to a breach of our Terms & Conditions
• Dissatisfaction with the indicative nature of the Safety Score (clearly disclosed before purchase)

Please contact us before raising a chargeback with your bank — most issues are resolved within 2 business days. Chargebacks raised without prior contact may result in account suspension pending resolution.

Billing questions: billing@assetsafety.in. See also our Terms & Conditions and Privacy Policy.